Subscription & Refund Policy

Subscriptions

Meliy may offer subscription plans that provide access to premium features and services.

Subscription pricing, billing frequency and included features will be displayed prior to purchase.

By purchasing a subscription, you authorise the applicable app store or payment provider to charge the selected payment method.

See is included free with a Meliy account. Connect and Understand are paid plans billed directly through Meliy’s payment provider (Dodo Payments) unless you purchased via an app store.

Automatic Renewal

Unless cancelled before the renewal date, subscriptions will automatically renew at the applicable subscription rate.

Renewal charges are processed through the payment provider selected during purchase.

Managing Subscriptions

Subscriptions purchased through the Apple App Store must be managed through your Apple account.

Subscriptions purchased through Google Play must be managed through your Google account.

Subscriptions purchased directly from Meliy may be managed through your account settings where available (Manage subscription).

Refunds

Refund requests are generally subject to the policies of the payment platform through which the subscription was purchased.

Where subscriptions are purchased through Apple, refunds are managed by Apple in accordance with Apple’s refund policies.

Where subscriptions are purchased through Google Play, refunds are managed by Google in accordance with Google’s refund policies.

For subscriptions purchased directly from Meliy, refund requests will be assessed on a case-by-case basis in accordance with applicable consumer protection laws.

Changes to Pricing

Meliy reserves the right to modify subscription pricing in the future.

Users will be notified in advance of any material pricing changes where required by law.

Contact

Questions relating to subscriptions or billing may be directed to Info@meliy.co.uk.